We do require a credit / debit card on file for cancellation policy purposes when reserving an appointment.
Please keep children at home as we want to provide the most relaxing environment for clients.
We know how easy it can be to miss or forget an appointment when you make it so far in advance, which is why we offer confirmations and reminders via email and text messaging 48 hours in advance. Please understand that when you do forget or cancel your appointment without enough notice, we miss the opportunity to fill that appointment time and a potential client missed an opportunity to receive a service. By booking an appointment you reserve the right to our policies.
Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of schedule service.
No Show appointments result in $25 fee
Rescheduled appointments within 24 hours result in $25 fee
Any missed voucher appointments result in a $25 fee with an automatic voucher redemption
Clients who have purchased multiple vouchers within restricted time frames result in an additional $25 fee
We understand that things happen at the last minute which is why we have reduced the fee to a minimum of $25.
If you are more than 10 minutes late to your appointment, you may have to be rescheduled and the $25 fee applies.
CONFIRMATIONS / REMINDER
We offer email / text confirmation and reminder emails through our automated system. If you need to reschedule with a text confirmation ONLY, please call / email, or do so online, as we will not receive a response through the automated text.